ManufacturingDeployed in 7 weeks
40% reduction in procurement cycle time
AI agent for supplier evaluation — Saudi industrial group
A large manufacturing conglomerate was spending 3 weeks per procurement cycle manually evaluating 200+ suppliers against 30 criteria. OTMA deployed an AI agent that processes RFQs, scores suppliers automatically, and surfaces recommendations directly inside Dynamics 365. The 3-week process now takes 2 days.
Before
3-week manual supplier evaluation process across 200+ vendors
After
2-day automated process with AI scoring and D365 recommendations
Custom AI agentsDynamics 365Azure OpenAI
BankingDeployed in 5 weeks
3× faster loan decisioning
CRM intelligence for credit risk — regional bank
A regional bank's loan approval process averaged 6 days — a competitive disadvantage in a market where applicants apply to multiple institutions simultaneously. OTMA embedded a credit risk scoring model into their Dynamics 365 deployment, trained on 18 months of historical decisioning data. Average approval time dropped from 6 days to under 2.
Before
6-day average loan approval process, manual risk assessment
After
Under 2 days with real-time AI scoring embedded in D365
CRM intelligenceAzure MLDynamics 365
RetailDeployed in 8 weeks
78% of queries resolved without human escalation
Bilingual conversational AI — multi-brand retail group
A multi-brand retail group was handling 4,000+ monthly customer queries across Arabic and English with a team of 18 agents. Their legacy chatbot resolved less than 20% automatically. OTMA replaced it with a bilingual AI assistant integrated with their CRM and product catalogue. Within 60 days, 78% of queries resolved without human involvement and the team refocused on high-value interactions.
Before
Legacy chatbot resolving <20% of queries. 18-agent support team at capacity.
After
78% automated resolution. Team handling complex and revenue-generating interactions.
Conversational AIArabic NLPWhatsApp Business
LogisticsDeployed in 6 weeks
62% reduction in manual reporting time
Power BI AI dashboards — GCC logistics operator
A regional logistics operator had 14 Power BI reports that required manual data prep every morning — taking 3 analysts 4 hours each day. OTMA rebuilt the data model with automated pipelines and embedded AI-powered anomaly detection. Executives now receive a daily automated summary before 7am. The 4-hour manual process was eliminated entirely.
Before
4 hours of daily manual data preparation across 3 analysts
After
Zero manual prep. Automated summaries delivered by 7am every day.
Power BI + AIData EngineeringAzure Synapse
HealthcareDeployed in 9 weeks
Patient referral processing time cut from 5 days to 4 hours
Document intelligence agent — private hospital network
A private hospital network was processing referral documents manually — a 5-day cycle involving data entry, verification, and routing across three systems. OTMA built a document intelligence agent that extracts, validates, and routes referral data automatically, triggering the correct workflow in their ERP. The 5-day cycle became 4 hours.
Before
5-day manual referral cycle across three disconnected systems
After
4-hour automated processing with zero manual data entry
Custom AI agentsDocument AIAzure Form Recognizer
GovernmentDelivered in 5 weeks — 3 weeks ahead of regulatory deadline
Data governance framework covering 2.4M records in 5 weeks
Enterprise data governance — public sector authority
A government authority needed to implement a data governance framework across 2.4 million citizen records ahead of a regulatory deadline. OTMA designed and implemented a Microsoft Purview-based catalogue with full lineage, access controls, and automated quality monitoring — delivered 3 weeks ahead of the regulatory deadline.
Before
2.4M records with no governance, lineage, or access controls
After
Full Purview catalogue, PDPL-compliant access policies, automated quality monitoring
Data GovernanceMicrosoft PurviewPDPL Compliance
