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OTMA

Real outcomes

Case studies

Six deployments. Real outcomes. Every metric measured against a pre-agreed baseline.

  • ManufacturingDeployed in 7 weeks

    40% reduction in procurement cycle time

    AI agent for supplier evaluation — Saudi industrial group

    A large manufacturing conglomerate was spending 3 weeks per procurement cycle manually evaluating 200+ suppliers against 30 criteria. OTMA deployed an AI agent that processes RFQs, scores suppliers automatically, and surfaces recommendations directly inside Dynamics 365. The 3-week process now takes 2 days.

    Before
    3-week manual supplier evaluation process across 200+ vendors
    After
    2-day automated process with AI scoring and D365 recommendations
    • Custom AI agents
    • Dynamics 365
    • Azure OpenAI
  • BankingDeployed in 5 weeks

    3× faster loan decisioning

    CRM intelligence for credit risk — regional bank

    A regional bank's loan approval process averaged 6 days — a competitive disadvantage in a market where applicants apply to multiple institutions simultaneously. OTMA embedded a credit risk scoring model into their Dynamics 365 deployment, trained on 18 months of historical decisioning data. Average approval time dropped from 6 days to under 2.

    Before
    6-day average loan approval process, manual risk assessment
    After
    Under 2 days with real-time AI scoring embedded in D365
    • CRM intelligence
    • Azure ML
    • Dynamics 365
  • RetailDeployed in 8 weeks

    78% of queries resolved without human escalation

    Bilingual conversational AI — multi-brand retail group

    A multi-brand retail group was handling 4,000+ monthly customer queries across Arabic and English with a team of 18 agents. Their legacy chatbot resolved less than 20% automatically. OTMA replaced it with a bilingual AI assistant integrated with their CRM and product catalogue. Within 60 days, 78% of queries resolved without human involvement and the team refocused on high-value interactions.

    Before
    Legacy chatbot resolving <20% of queries. 18-agent support team at capacity.
    After
    78% automated resolution. Team handling complex and revenue-generating interactions.
    • Conversational AI
    • Arabic NLP
    • WhatsApp Business
  • LogisticsDeployed in 6 weeks

    62% reduction in manual reporting time

    Power BI AI dashboards — GCC logistics operator

    A regional logistics operator had 14 Power BI reports that required manual data prep every morning — taking 3 analysts 4 hours each day. OTMA rebuilt the data model with automated pipelines and embedded AI-powered anomaly detection. Executives now receive a daily automated summary before 7am. The 4-hour manual process was eliminated entirely.

    Before
    4 hours of daily manual data preparation across 3 analysts
    After
    Zero manual prep. Automated summaries delivered by 7am every day.
    • Power BI + AI
    • Data Engineering
    • Azure Synapse
  • HealthcareDeployed in 9 weeks

    Patient referral processing time cut from 5 days to 4 hours

    Document intelligence agent — private hospital network

    A private hospital network was processing referral documents manually — a 5-day cycle involving data entry, verification, and routing across three systems. OTMA built a document intelligence agent that extracts, validates, and routes referral data automatically, triggering the correct workflow in their ERP. The 5-day cycle became 4 hours.

    Before
    5-day manual referral cycle across three disconnected systems
    After
    4-hour automated processing with zero manual data entry
    • Custom AI agents
    • Document AI
    • Azure Form Recognizer
  • GovernmentDelivered in 5 weeks — 3 weeks ahead of regulatory deadline

    Data governance framework covering 2.4M records in 5 weeks

    Enterprise data governance — public sector authority

    A government authority needed to implement a data governance framework across 2.4 million citizen records ahead of a regulatory deadline. OTMA designed and implemented a Microsoft Purview-based catalogue with full lineage, access controls, and automated quality monitoring — delivered 3 weeks ahead of the regulatory deadline.

    Before
    2.4M records with no governance, lineage, or access controls
    After
    Full Purview catalogue, PDPL-compliant access policies, automated quality monitoring
    • Data Governance
    • Microsoft Purview
    • PDPL Compliance

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