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Intelligence Layer

Conversational AI

Bilingual Arabic and English assistants built for enterprise scale — not chatbot demos.

What you get

  • Natural Arabic and English language support — including Gulf dialect handling
  • Integration with your CRM, knowledge base, and ticketing system out of the box
  • Intelligent escalation logic that hands off to human agents at exactly the right moment
  • Conversation analytics, intent tracking, and weekly performance reports
  • Deployment on WhatsApp Business, your web portal, or any existing channel

How it works

  1. Week 1–2

    Intent mapping, knowledge base audit, and conversation design

  2. Week 3–4

    Model training, integration build, and internal testing

  3. Week 5–6

    Full QA across Arabic and English with edge case testing

  4. Week 7–8

    Production deployment, monitoring setup, and team training

Technology we use

  • Azure OpenAI
  • Bot Framework
  • Azure AI Language
  • Power Automate
  • WhatsApp Business API

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